At Jannat Treats, we strive to deliver fresh and high-quality products in a timely manner.

1. Delivery Areas

We currently deliver to selected cities and areas within Pakistan. Delivery availability may vary depending on your location.

2. Delivery Time

Standard delivery times are usually between 1–3 business days.
Delivery times may vary during holidays, sales, or due to unforeseen circumstances.
Same-day delivery may be available for selected locations and products.

3. Order Processing

Orders are processed after payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.

4. Delivery Charges

Delivery charges are calculated at checkout based on your location and order size.

5. Failed Deliveries

If the customer is unavailable at the provided address or provides incorrect information:

Delivery may be delayed
Additional delivery charges may apply
Orders may be canceled without refund in certain cases involving perishable products

6. Perishable Products

Because many of our products are fresh and perishable, customers are advised to refrigerate or consume items according to the provided instructions upon delivery.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with photos and order details so we can assist you promptly.

Refund Policy

Effective Date: May 9, 2026

At Jannat Treats, customer satisfaction is important to us. Due to the nature of food and perishable products, refunds are handled carefully and fairly.

1. Refund Eligibility

Refunds or replacements may be provided if:

The wrong item was delivered
The product arrived damaged or spoiled
The order was not delivered
There was a verified quality issue

2. Non-Refundable Situations

Refunds will generally not be issued for:

Change of mind after order confirmation
Incorrect delivery information provided by the customer
Delays caused by circumstances beyond our control
Partially consumed products

3. Refund Request Process

To request a refund, please contact us within 24 hours of receiving your order and provide:

Order number
Description of the issue
Photos (if applicable)

4. Refund Method

Approved refunds will be processed through the original payment method or another agreed method within 7–14 business days.

5. Order Cancellation

Orders may only be canceled before preparation or dispatch begins. Once preparation or shipping has started, cancellation may not be possible for perishable items.

6. Contact Us

For delivery or refund-related inquiries, contact us at:

Jannat Treats
Website: https://jannattreats.com
Email: Jannattreats@gmail.com
Phone: +923001320160